Refund Policy

MYCLASS Refund Policy

At MYCLASS, our priority is to provide you with a valuable and enriching learning experience. We are confident in the quality of our courses and services, but we also understand that sometimes expectations may differ. To address such situations, we have a clear and straightforward refund policy that balances fairness and our commitment to delivering excellent education.

Refund Eligibility

  1. Individually Purchased Courses
    • Within 5 Days: If you are not fully satisfied with a course purchased individually, you may request a refund within 5 days of the purchase date, provided that you have accessed less than 20% of the course content.
    • Beyond 5 Days: Refunds are not available if the request is made more than 5 days after purchase or if more than 20% of the course content has been accessed.

How to Request a Refund?

  1. Contact Support: To initiate a refund, please reach out to our customer support team at support@mixventure.rw.
  2. Provide Necessary Information: Include your purchase details, the reason for your refund request, and any relevant course information.
  3. Review and Approval: Our support team will review your request promptly. If your request meets our eligibility criteria, we will process your refund without unnecessary delays.

Processing Time

  • Approved refunds will be processed within 3-5 business days. The refunded amount will be credited to the original payment method used at the time of purchase.

Policy Updates

  • MYCLASS reserves the right to modify this refund policy as needed to ensure it continues to serve the best interests of our learners and our platform. Any changes will be communicated on our website and will take effect immediately upon posting.

Thank you for choosing MYCLASS. We are dedicated to offering high-quality education and exceptional service. If you have any questions or require further assistance, our support team is always here to help.